How Impact Disability Law Saved 1,500 Hours On Pre-Hearing Calls
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With nearly 1,000 active cases and growing, Impact Disability Law's attorney and staff saw client communication starting to slow things down. Repetitive tasks like updates, pre-hearing calls, and document follow-ups ate into time that should’ve gone toward case prep.
The Impact team needed a way to get all updates and calls done without sacrificing the client experience or the process of building strong cases.
Ditching Reactive Communication
The Impact team integrated their CMS with Hona, letting Hona take over:
- Automated phase updates for every case milestone
- Reminders for consultations, calls, and documents
- Video FAQs in the portal specific to disability law
They now keep clients informed and prepared every step of the way — without spending hours on repetitive client communication.
While before communication happened manually and without a system, implementing Hona gave the Impact team peace of mind that every client got the right updates at the right time.
“[Hona] really helps us direct communication. It’s just automatically going and that’s less manual work, less things to worry about.”
– Julie Farrar, Director of Operations at Impact Disability Law
Saving Hours and Hours Week After Week
Instead of doubling staff to fill in the gaps, the Smallow team scaled more efficiently with Hona in their tech stack. By eliminating the most time consuming day-to-day communication issues, relationship managers have been able to handle 3 times more cases than before.
With Hona in place, Impact Disability Law has seen:
- 68% increase in case volume within 10 months
- 15-minute pre-hearing calls instead of 60-minute calls
- 1,500 hours re-dedicated to higher-value legal work
Impact and Hona By the Numbers
By relying on Hona to automatically send the reminders and updates that keep clients in the loop, Impact Disability Law provides a better client experience and takes on more cases.
75% shorter pre-hearing calls (15 minutes vs. 60 minutes) because videos and updates in the Hona portal answer client questions ahead of time
1,500 hours saved by the team as a whole
68% increase in case volume in less than 1 year of using Hona
With nearly 1,000 active cases and growing, Impact Disability Law's attorney and staff saw client communication starting to slow things down. Repetitive tasks like updates, pre-hearing calls, and document follow-ups ate into time that should’ve gone toward case prep.
The Impact team needed a way to get all updates and calls done without sacrificing the client experience or the process of building strong cases.
Ditching Reactive Communication
The Impact team integrated their CMS with Hona, letting Hona take over:
- Automated phase updates for every case milestone
- Reminders for consultations, calls, and documents
- Video FAQs in the portal specific to disability law
They now keep clients informed and prepared every step of the way — without spending hours on repetitive client communication.
While before communication happened manually and without a system, implementing Hona gave the Impact team peace of mind that every client got the right updates at the right time.
“[Hona] really helps us direct communication. It’s just automatically going and that’s less manual work, less things to worry about.”
– Julie Farrar, Director of Operations at Impact Disability Law
Saving Hours and Hours Week After Week
Instead of doubling staff to fill in the gaps, the Smallow team scaled more efficiently with Hona in their tech stack. By eliminating the most time consuming day-to-day communication issues, relationship managers have been able to handle 3 times more cases than before.
With Hona in place, Impact Disability Law has seen:
- 68% increase in case volume within 10 months
- 15-minute pre-hearing calls instead of 60-minute calls
- 1,500 hours re-dedicated to higher-value legal work
Impact and Hona By the Numbers
By relying on Hona to automatically send the reminders and updates that keep clients in the loop, Impact Disability Law provides a better client experience and takes on more cases.
75% shorter pre-hearing calls (15 minutes vs. 60 minutes) because videos and updates in the Hona portal answer client questions ahead of time
1,500 hours saved by the team as a whole
68% increase in case volume in less than 1 year of using Hona
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