FAQ
Hona’s Frequently Asked Questions
Straight answers about what Hona does for personal injury firms, how it works with your case management system, and what your team and clients see.
About Hona
What is Hona?
Hona is the AI case manager for personal injury law firms. It keeps clients informed with automatic case updates and two-way texting, keeps them in medical treatment with Lia, Hona's AI case agent, and lets firms pay settlement funds to clients, medical providers, and lien holders digitally with Hona Disbursements.
Who is Hona for?
Hona is built for personal injury, workers' comp, disability, and mass tort firms and the staff who work those cases: case managers, paralegals, intake teams, and attorneys. Firms of every size use it, from small practices to high-volume firms.
How many firms use Hona?
Hona has 500+ active firms and has worked with 1,000+ firms.
Does Hona replace our case management software?
No. Hona works alongside the system you already use, including Filevine, Litify, CASEpeer, Clio, MyCase, SmartAdvocate, Neos, Smokeball, PracticePanther, GrowPath, Neostella, Lawcus, MerusCase, Salesforce, Pipedrive, Lead Docket, and more. Case updates trigger from your case phases.
How long does it take to get started?
Most firms are live in about two weeks. Hona connects to your case management system, and your team keeps working where it already does.
Can we choose which clients use Hona?
Yes. Hona sends to all clients by default, and you can turn it on or off for any client.
Client communication
How does Hona reduce "where is my case?" calls?
Hona sends clients a plain-language update by text every time their case moves to a new phase, with a link to a case tracker that shows where they are and what comes next. Clients can text the firm back in the same thread.
Do clients have to download an app?
No. Clients get updates by text and can open their case tracker from a link in any browser. Clients who prefer an app can download the optional Hona app and get push notifications. The web and the app have the same features, and neither needs a password. Firm staff have a Hona app too, so they can use Hona on the go.
Can clients get updates in Spanish or other languages?
Yes. Lia speaks multiple languages, and Hona sends updates in the client's preferred language.
Medical treatment management
How does Hona keep PI clients from missing medical appointments?
Lia, Hona's AI case agent, texts each client within minutes of enrollment to map their treatment, sends reminders before appointments, and checks in after every visit. If a client misses appointments, reports a new symptom, or stops responding for 48 hours, Lia flags it for a case manager.
Can Hona track gaps in care?
Yes. Lia logs every visit and provider and flags missed appointments and gaps in treatment, so your team can step in before a gap in care becomes a gap in case value.
Does Lia make phone calls?
Yes. Lia places calls to any phone number using Hona's playbooks, alongside text. Hona's AI Receptionist answers inbound calls.
Does Lia replace case managers?
No. Lia handles routine outreach and tracking across the caseload and escalates to a case manager when a person is needed. Your team stays in control of every case.
Is Hona secure enough for medical information?
Hona is SOC 2 Type II and HIPAA compliant.
AI for your team
What can Hona's AI do for my firm's staff?
Hona's AI follows up with clients between appointments, tracks treatment, pulls the key details out of long client messages, answers calls 24/7 with the AI Receptionist, and escalates anything that needs a person.
Does Hona have an AI receptionist?
Yes. Hona's AI Receptionist answers every call 24/7, gathers the key intake details, routes calls based on your call flow, and sends an instant transcript. It is priced per call, not per minute.
Where does demand drafting fit?
Frontier AI models can handle much of demand drafting today. The harder part is keeping clients engaged and treating, tracking their care, communicating from the firm, and paying everyone at settlement. That is what Hona does.
Settlement disbursements
Can my firm pay settlement funds electronically with Hona?
Yes. Hona Disbursements, powered by Confido Legal, lets your firm pay your client, medical providers, and other lien holders from Hona instead of writing checks. Clients receive a secure link by text, verify their identity, and choose an instant debit card payout or direct deposit. Firms can also pay businesses on the case, such as medical providers and lien holders, by email, with payment details saved for later payouts. Firms can add a short memo to each payout, up to 140 characters. The firm writes it, and it shows on the payee's receipt and, for businesses, in the payment-sent email. Hona firms have paid out millions this way.
Is it safe for our trust account?
Nothing goes out until a designated approver at your firm releases it, and every payout keeps a full audit trail. Funds move through Confido Legal, a payments platform built for law firm trust accounting, and fees never come out of trust.
We already use Confido. Do we have to start over?
No. Connect your existing Confido account to Hona. There is no second underwriting review and no second bill.
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