Hona Blog | Legal Client Experience & Communication

Filevine's free client portal vs Hona: what free actually costs your firm

Filevine includes a free portal, but free has a cost when clients don't use it. Compare adoption and staff time, and what Hona adds on top of Filevine.

filevine-free-client-portal-vs-hona

Comparisons

The PI metric most firms never track: treatment compliance (and how to measure it)

Treatment compliance is one of the biggest drivers of case value, yet most PI firms never measure it. See how to track it, and how the AI Care Coordinator helps.

the-pi-metric-most-firms-never-track-treatment-compliance

Personal Injury

How to track client treatment without adding paralegal hours

Treatment follow-up scales in the wrong direction, and more paralegals is the usual fix. See how Hona's AI Care Coordinator tracks client treatment without adding hours.

track-client-treatment-without-adding-paralegal-hours

Personal Injury

AI Receptionist vs. a traditional legal answering service: what actually converts callers

A traditional answering service takes a message. See what actually converts a caller, and how Hona's AI Receptionist answers, qualifies, and routes every call 24/7.

ai-receptionist-vs-legal-answering-service

Comparisons

Stop losing your day to 'where's my case?' calls

Clients call for status updates because they are anxious, not because anything changed. See how Hona's client portal cuts those calls with updates clients use.

reduce-where-is-my-case-calls

AI Receptionist

The leads you are missing are the ones calling after you close

A big share of new client calls come in after hours and go unanswered. See how Hona's AI Receptionist answers, qualifies, and routes every call 24/7.

missed-after-hours-intake-calls

AI Receptionist

The treatment phase is where PI cases quietly lose value

PI case managers lose hours chasing clients through treatment, and the gaps show up later in case value. See how Hona's AI Care Coordinator keeps clients in care.

treatment-phase-pi-case-value

Personal Injury

Don't Let Google Maps' AI-Powered Ask Button Give Wrong Information About Your Law Firm

Google now shows the new AI-powered “Ask” button in Maps and on Business Profiles. Don't let it give the wrong answers about your law firm.

ai-powered-ask-button-law-firm

Client Experience

11 Real Stats From Hona Customers That Are So Good You Might Double Take

Is Hona really that effective for client communication and managing case updates? Ask the law firms using it every day. All of these stats come self-reported.

11-real-stats-from-hona-customers

Client Experience

How Impact Disability Law Saved 1,500 Hours On Pre-Hearing Calls

With 1,000+ active cases, Impact Disability Law saw repetitive client communication slowing down other tasks. But Impact no longer spends 1 hour on pre-hearing calls. Here's how.

how-impact-disability-law-saved-1500-hours-on-pre-hearing-calls

Client Experience

How Adam Smallow Injury Lawyers Took on 3x More Cases Without Doubling Staff

When you’ve got high call volume, you might need 10 relationship managers. With Hona, you only need 3. Adam Smallow Injury Lawyers reduced client calls and grew case volume 3x.

how-adam-smallow-injury-lawyers-took-on-3x-more-cases

AI Receptionist

How to Improve Client Retention in Your Law Firm

Winning cases isn’t enough. This guide shows law firms how to blend AI, automation, and empathy to keep clients loyal and referrals rolling in.

how-to-improve-client-retention-in-your-law-firm

Product

How Bundy Family Law Boosted Client Referrals

How do you grow referrals in family law? Bundy Law started by making the client experience smoother, faster, and more personal, with help from Hona.

bundy-law-referral-system

Client Experience

How Workflow Automation Software Helps Law Firms Retain Top Talent

Law firms frequently deal with tight deadlines, heavy caseloads, and significant administrative work. But the right automations can specifically minimize burnout.

how-workflow-automation-software-helps-law-firms-retain-top-talent

Product

Why Your Firm’s Online Reviews Impact More Than Just SEO

Online reviews significantly influence potential clients deciding whether to hire a law firm.

why-your-firms-online-reviews-impact-more-than-just-seo

Client Experience

Using IndexNow Schema to Boost Your Law Firm’s Visibility in Large Language Models (LLMs)

Large Language Models (LLMs), like ChatGPT and Bing Chat, have significantly changed how people search for and consume information online.

using-indexnow-schema-to-boost-your-law-firms-visibility-in-large-language-models-llms

Client Experience

Essential Strategies to Keep Your Law Firm Compliant with Data Privacy Regulations

Law firms manage sensitive and confidential information daily. Protecting client data isn’t merely an ethical obligation—it’s also legally required.

essential-strategies-to-keep-your-law-firm-compliant-with-data-privacy-regulations

Client Experience

Why Law Office Managers Are Rethinking Standalone eSignature Tools

Rethinking standalone eSignature tools is more than just about convenience; it’s a strategic decision that enhances efficiency, reduces costs, and improves experience.

why-law-office-managers-are-rethinking-standalone-esignature-tools

Client Experience

Should Your Law Firm Invest in a Digital Marketing Agency?

As law firms compete more fiercely for clients online, many attorneys are contemplating whether partnering with a digital marketing agency is worth the investment.

should-your-law-firm-invest-in-a-digital-marketing-agency

Client Experience

Remote Legal Services: Navigating the New Norm of Virtual Law Firms

Embracing virtual legal services positions law firms strategically for future success.

remote-legal-services-navigating-the-new-norm-of-virtual-law-firms

Client Experience

Difficult Clients 101: What to Say, What to Avoid, and How to Set Boundaries Early

Every attorney encounters difficult clients. Managing these relationships effectively not only reduces stress but can also prevent misunderstandings.

difficult-clients-101-what-to-say-what-to-avoid-and-how-to-set-boundaries-early

Client Experience

Attorney Insights: Practical Strategies from Leading Firms

Adopting practical strategies from successful law firms can significantly enhance your practice.

attorney-insights-practical-strategies-from-leading-firms

Client Experience

Advancing Diversity, Equity, and Inclusion (DEI) Initiatives in Your Law Firm

Diversity, Equity, and Inclusion (DEI) initiatives are increasingly essential in the legal profession, enhancing firm culture, client relationships, and business performance.

advancing-diversity-equity-and-inclusion-dei-initiatives-in-your-law-firm

Client Experience

How Small Law Firms Can Compete with Big Law Using Technology

Small firms that adopt these strategies are seeing measurable impact: fewer hours lost to admin, smoother client experiences, and room to grow without burning out their team.

how-small-law-firms-can-compete-with-big-law-using-technology

Client Experience

How AI is Transforming Client Acquisition in Law Firms

Artificial Intelligence (AI) isn’t just for tech startups, it’s quietly (and quickly) changing the way law firms attract, engage, and convert new clients.

how-ai-is-transforming-client-acquisition-in-law-firms

Client Experience

Clio vs Filevine vs MyCase: Which Case Management Platform Fits Your Firm?

Ultimately, the best platform is the one that supports how your firm works. Consider your size, case volume, workflow preferences, and growth plans.

clio-vs-filevine-vs-mycase-which-case-management-platform-fits-your-firm

Comparisons

Turning Clients into Advocates: How to Generate More Positive Reviews & Referrals for Your Law Firm

Building a strong reputation doesn’t happen overnight, but it does happen consistently.

turning-clients-into-advocates-how-to-generate-more-positive-reviews-referrals-for-your-law-firm

Client Experience

Meeting Modern Client Expectations: Why 60% of Clients Prefer Online Updates

The legal industry isn’t exactly known for moving fast, but client expectations sure are.

meeting-modern-client-expectations-why-60-of-clients-prefer-online-updates

Client Experience

Integrations 101: Make Your Case Management Software Actually Work for You

Let’s be real: running a law firm today isn’t just about winning cases, it’s about keeping everything behind the scenes from falling apart.

integrations-101-make-your-case-management-software-actually-work-for-you

Product

Top 5 Legal Tech Trends in 2025 (and Why They Matter to Your Firm)

The legal landscape is evolving at warp speed. Staying ahead in the legal industry means adapting to evolving technological trends.

top-5-legal-tech-trends-in-2025-and-why-they-matter-to-your-firm

Client Experience

Client-Centric Lawyering: Approaches for Delivering Top-Tier Service with Modern Tools

Focusing on the client’s perspective goes beyond resolution of the case at hand. It shapes loyalty, boosts referrals, and amplifies the firm’s reputation.

client-centric-lawyering-approaches-for-delivering-top-tier-service-with-modern-tools

Client Experience

Beyond Passwords: A Practical Guide to Cybersecurity for Law Firms

Allocating time and resources to cybersecurity helps maintain trust, cuts down on incident costs, and preserves overall reputation.

beyond-passwords-a-practical-guide-to-cybersecurity-for-law-firms

Client Experience

Advanced Local SEO Strategies and Success Stories – Taking Your Local Presence Beyond the Basics

While securing a spot in the Google Map Pack and optimizing your Google Business Profile are essential, the world of local SEO is constantly evolving.

advanced-local-seo-strategies-and-success-stories-taking-your-local-presence-beyond-the-basics

Client Experience

Balancing Your Local SEO Strategy – Integrating the Map Pack, Organic SEO, and Paid Ads

Balancing your local SEO strategy requires a nuanced approach that integrates the strengths of the Google Map Pack, organic SEO, and paid advertising.

balancing-your-local-seo-strategy-integrating-the-map-pack-organic-seo-and-paid-ads

Product

Optimizing Your Google Business Profile and Leveraging Customer Reviews for Local Success

Optimizing your Google Business Profile and leveraging customer reviews are critical components of a successful local SEO strategy.

optimizing-your-google-business-profile-and-leveraging-customer-reviews-for-local-success

Client Experience

Mastering the Google Map Pack – What It Is, How It Works, and Why It Matters

Mastering the Google Map Pack is essential for any business serious about local search.

mastering-the-google-map-pack--what-it-is-how-it-works-and-why-it-matters

Client Experience

The Lawyer's Playbook: How to Build a Successful, Future-Ready Practice

Effective planning, sound operations, and a willingness to innovate form the core of a strong legal practice.

the-lawyers-playbook-how-to-build-a-successful-future-ready-practice

Client Experience

Legal Workflow Unlocked: Proven Techniques for Efficient Document Management and Automation

An organized approach to document handling combined with carefully selected automation tools can transform the day-to-day grind for legal professionals.

legal-workflow-unlocked-proven-techniques-for-efficient-document-management-and-automation

Product

Next-Gen Law: How AI and Legal Tech are Revolutionizing Legal Practice

The legal profession is moving toward a blend of tradition and innovation.

next-gen-law-how-ai-and-legal-tech-are-revolutionizing-legal-practice

Client Experience

Plaintiff Recovery Trusts 101: A Practical Guide to Setup and Management

At its core, a plaintiff recovery trust exists to preserve and manage a plaintiff’s financial well-being after a successful legal outcome.

plaintiff-recovery-trusts-101-a-practical-guide-to-setup-and-management

Client Experience

Paralegal Power: Essential Skills and Insider Tips for Thriving in Today’s Law Firms

Paralegals serve as the engine that powers many law firms, enabling attorneys to focus on higher-level concerns.

paralegal-power-essential-skills-and-insider-tips-for-thriving-in-todays-law-firms

Client Experience

Take Back Your Time: Essential Time Management Tips for Attorneys

Reducing the day-to-day workload doesn’t mean ignoring important details.

take-back-your-time-essential-time-management-tips-for-attorneys

Client Experience

Monetizing Legal Expertise: How Lawyers Can Write Books, Create Courses, and Offer Consulting

Whether you choose to create online courses or become a trusted advisor for businesses, the end result is greater impact—and a more diverse stream of income.

monetizing-legal-expertise-how-lawyers-can-write-books-create-courses-and-offer-consulting

Client Experience

How to Transition from Working in Your Firm to Working on Your Firm

Shifting from working in your firm to working on it involves building a sturdy framework for success.

how-to-transition-from-working-in-your-firm-to-working-on-your-firm

Client Experience

How Lawyers Can Develop Products and Services for Other Attorneys

Many practices encounter the same set of challenges.

how-lawyers-can-develop-products-and-services-for-other-attorneys

Client Experience

A Guide to Getting More Reviews for Your Law Firm

When it comes to client reviews for lawyers, consistency and quality service are key.

a-guide-to-getting-more-reviews-for-your-law-firm

Client Experience

Why Clear Communication is the Key to Client Retention

Clear communication fosters a solid foundation for lasting client relationships.

why-clear-communication-is-the-key-to-client-retention

Client Experience

Mastering Complex Litigation: Tools and Tips for Managing Large Caseloads

A thoughtful strategy, supported by careful organization and reliable technology, positions a firm to manage large caseloads effectively.

mastering-complex-litigation-tools-and-tips-for-managing-large-caseloads

Client Experience

Bridging the Gap: How Technology Personalizes the Client Experience

Personalizing the client experience through technology reduces guesswork and frustration.

bridging-the-gap-how-technology-personalizes-the-client-experience

Client Experience

10 Ways Workflow Automation Saves Law Firms Time and Money

Workflow automation handles administrative details without constant human oversight.

10-ways-workflow-automation-saves-law-firms-time-and-money

Product

How Real-Time Updates Improve Lawyer-Client Communication

Hona Software offers the tools your firm needs to implement real-time updates effectively.

how-real-time-updates-improve-lawyer-client-communication

Client Experience

How Self-Service Portals Empower Legal Clients and Save Firms Time

Keeping clients informed often leads to repeated phone calls, emails, and status requests.

how-self-service-portals-empower-legal-clients-and-save-firms-time

AI Receptionist

From Intake to Resolution: Streamlining the Client Journey with Legal Tech

The path from initial client intake to final case resolution can be a winding one for many law firms.

from-intake-to-resolution-streamlining-the-client-journey-with-legal-tech

AI Receptionist

Best Tips for Managing High-Volume Cases

By implementing these best practices and leveraging advanced technology, your firm can turn the challenge of high-volume cases into an opportunity for growth and success.

best-tips-for-managing-high-volume-cases

Client Experience

How Secure is Your Law Firm’s Client Data?

In the legal industry, protecting client data is not just an ethical obligation but also a legal necessity.

how-secure-is-your-law-firms-client-data

Client Experience

How to Increase Law Firm Efficiency with Automation

Incorporating automation into your law firm can yield significant benefits: more time for client-focused work, reduced errors, and streamlined operations.

how-to-increase-law-firm-efficiency-with-automation

Product

Clio Software: What It Is, How It Works, and How Hona Integrates

Clio Software provides law firms with robust tools for managing cases and clients efficiently.

clio-software-what-it-is-how-it-works-and-how-hona-integrates

Product

Legal Advice and AI: Should I Use It?

AI can be a great tool for handling simple legal questions and tasks.

legal-advice-and-ai-should-i-use-it

Client Experience

8 of the Best Legal Software to Use

Ultimately, the best software for lawyers is one that simplifies your daily operations, enhances client service, and helps your firm grow.

8-of-the-best-legal-software-to-use

Client Experience

What Does MyCase Do? A Beginner’s Guide to MyCase

If you’re looking for a solution that simplifies daily law firm operations, MyCase software is an excellent choice.

what-does-mycase-do-a-beginners-guide-to-mycase

Client Experience

How to Choose the Right Legal CRM and Improve Client Relationships

A Legal CRM not only improves internal operations but also strengthens client relationships by enhancing communication and transparency.

how-to-choose-the-right-legal-crm-and-improve-client-relationships

Client Experience

Key Features of Legal CRM Systems and How They Transform Case Management

A Legal CRM combines important functions into one platform, reducing admin work and letting lawyers focus on winning cases.

key-features-of-legal-crm-systems-and-how-they-transform-case-management

Product

Legal CRM: What It Is and Why Your Law Firm Needs It

Discover the benefits of using a Legal CRM for law firms. Improve client communication, automate tasks, and manage cases effectively with Hona Software's tailored solution.

legal-crm-what-it-is-and-why-your-law-firm-needs-it

Client Experience

Hona Secures $9.5M Series A to Tackle The Legal Industry's Client Communication Challenges

This funding will enable Hona to further develop its platform and expand its customer base. Hona addresses communication gaps in the legal industry by automating client updates.

hona-secures-9-5m-series-a-to-tackle-the-legal-industrys-client-communication-challenges

Product

5 Steps to Building an Impactful FAQ Section

Enhance client trust by offering transparent answers. In this article, we'll walk you through writing answers that will bring clarity to your clients and ultimately save you time.

5-steps-to-building-an-impactful-faq-section

Client Experience

The Future of Personal Injury Law: Technology Trends Shaping the Industry

Take a dive into the legal tech of the future. Learn about what software tools that would make a good fit for your firm, and how these solutions are shaping the legal industry.

the-future-of-personal-injury-law-technology-trends-shaping-the-industry

Personal Injury

The Best Legal Software For Personal Injury Lawyers | Hona

Discover the top software solutions for personal injury lawyers in 2024. Enhance efficiency with case management, client communication, and more.

picking-the-perfect-software-for-personal-injury-lawyers

Personal Injury

5 Tips to Educating Your Clients

“You are going to feel a little poke and then you’ll have a numbing sensation in your mouth...” Can you imagine getting a filling and your dentist not telling you that?

5-tips-to-educating-your-clients

Client Experience

The "Why" of Client Updates

Every job has its fair share of mundane tasks. For lawyers, updating clients can be as repetitive as it gets.

the-why-of-client-updates

Product

5 Steps to a Better Customer Experience with your Law Firm

Think of a time in your life when you have had a negative experience with a business. What are the odds that you are willing to return and do business with them again?

5-steps-to-a-better-customer-experience-with-your-law-firm

Client Experience

With Hona, Social Media Will Never Sink Your Case.

You’ve prepared for months, the case is tight, and the win is right in front of you. And then, it’s gone.

with-hona-social-media-will-never-sink-your-case

Client Experience

4 Skills Every Attorney Should Sharpen

Growing a successful law firm requires more than just the legal expertise you and your team bring with you from law school.

4-skills-every-attorney-should-sharpen

Client Experience

What Client Reviews Say About Firm Communication Skills

“You never get a second chance to make a good impression.” This age-old axiom rings true for every law firm trying to acquire new clients.

what-client-reviews-say-about-firm-communication-skills

Client Experience

3 Ways to Make Your Firm Stand Out

Maybe you’re a new firm just getting started, or you’ve been in this business for a long time and are looking for ways to improve. Recognize that there is always potential to grow!

3-ways-to-make-your-firm-stand-out

Client Experience

Why You Should Attend Conferences

I get it, thousands of dollars, time away from home, endless events… They can be a lot, but these things can be super valuable. Here are a few reasons why:

why-you-should-attend-conferences

Client Experience

Insights for modern law

The treatment phase is where PI cases quietly lose value

Filevine's free client portal vs Hona: what free actually costs your firm

The PI metric most firms never track: treatment compliance (and how to measure it)

How to track client treatment without adding paralegal hours

AI Receptionist vs. a traditional legal answering service: what actually converts callers

Stop losing your day to 'where's my case?' calls

The leads you are missing are the ones calling after you close

The treatment phase is where PI cases quietly lose value

Don't Let Google Maps' AI-Powered Ask Button Give Wrong Information About Your Law Firm

11 Real Stats From Hona Customers That Are So Good You Might Double Take

How Impact Disability Law Saved 1,500 Hours On Pre-Hearing Calls

How Adam Smallow Injury Lawyers Took on 3x More Cases Without Doubling Staff

How to Improve Client Retention in Your Law Firm

How Bundy Family Law Boosted Client Referrals

How Workflow Automation Software Helps Law Firms Retain Top Talent

Why Your Firm’s Online Reviews Impact More Than Just SEO

Using IndexNow Schema to Boost Your Law Firm’s Visibility in Large Language Models (LLMs)

Essential Strategies to Keep Your Law Firm Compliant with Data Privacy Regulations

Why Law Office Managers Are Rethinking Standalone eSignature Tools

Should Your Law Firm Invest in a Digital Marketing Agency?

Remote Legal Services: Navigating the New Norm of Virtual Law Firms

Difficult Clients 101: What to Say, What to Avoid, and How to Set Boundaries Early

Attorney Insights: Practical Strategies from Leading Firms

Advancing Diversity, Equity, and Inclusion (DEI) Initiatives in Your Law Firm

How Small Law Firms Can Compete with Big Law Using Technology

How AI is Transforming Client Acquisition in Law Firms

Clio vs Filevine vs MyCase: Which Case Management Platform Fits Your Firm?

Turning Clients into Advocates: How to Generate More Positive Reviews & Referrals for Your Law Firm

Meeting Modern Client Expectations: Why 60% of Clients Prefer Online Updates

Integrations 101: Make Your Case Management Software Actually Work for You

Top 5 Legal Tech Trends in 2025 (and Why They Matter to Your Firm)

Client-Centric Lawyering: Approaches for Delivering Top-Tier Service with Modern Tools

Beyond Passwords: A Practical Guide to Cybersecurity for Law Firms

Advanced Local SEO Strategies and Success Stories – Taking Your Local Presence Beyond the Basics

Balancing Your Local SEO Strategy – Integrating the Map Pack, Organic SEO, and Paid Ads

Optimizing Your Google Business Profile and Leveraging Customer Reviews for Local Success

Mastering the Google Map Pack – What It Is, How It Works, and Why It Matters

The Lawyer's Playbook: How to Build a Successful, Future-Ready Practice

Legal Workflow Unlocked: Proven Techniques for Efficient Document Management and Automation

Next-Gen Law: How AI and Legal Tech are Revolutionizing Legal Practice

Plaintiff Recovery Trusts 101: A Practical Guide to Setup and Management

Paralegal Power: Essential Skills and Insider Tips for Thriving in Today’s Law Firms

Take Back Your Time: Essential Time Management Tips for Attorneys

Monetizing Legal Expertise: How Lawyers Can Write Books, Create Courses, and Offer Consulting

How to Transition from Working in Your Firm to Working on Your Firm

How Lawyers Can Develop Products and Services for Other Attorneys

A Guide to Getting More Reviews for Your Law Firm

Why Clear Communication is the Key to Client Retention

Mastering Complex Litigation: Tools and Tips for Managing Large Caseloads

Bridging the Gap: How Technology Personalizes the Client Experience

10 Ways Workflow Automation Saves Law Firms Time and Money

How Real-Time Updates Improve Lawyer-Client Communication

How Self-Service Portals Empower Legal Clients and Save Firms Time

From Intake to Resolution: Streamlining the Client Journey with Legal Tech

Best Tips for Managing High-Volume Cases

How Secure is Your Law Firm’s Client Data?

How to Increase Law Firm Efficiency with Automation

Clio Software: What It Is, How It Works, and How Hona Integrates

Legal Advice and AI: Should I Use It?

8 of the Best Legal Software to Use

What Does MyCase Do? A Beginner’s Guide to MyCase

How to Choose the Right Legal CRM and Improve Client Relationships

Key Features of Legal CRM Systems and How They Transform Case Management

Legal CRM: What It Is and Why Your Law Firm Needs It

Hona Secures $9.5M Series A to Tackle The Legal Industry's Client Communication Challenges

5 Steps to Building an Impactful FAQ Section

The Future of Personal Injury Law: Technology Trends Shaping the Industry

The Best Legal Software For Personal Injury Lawyers | Hona

5 Tips to Educating Your Clients

The "Why" of Client Updates

5 Steps to a Better Customer Experience with your Law Firm

With Hona, Social Media Will Never Sink Your Case.

4 Skills Every Attorney Should Sharpen

What Client Reviews Say About Firm Communication Skills

3 Ways to Make Your Firm Stand Out

Why You Should Attend Conferences

Ready to give every client the follow-up they deserve?