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The System Behind Bundy Law’s Rising Referrals and Five-Star ent Experience

In family law, legal strategy is only half the job. The other half? Helping clients feel supported during some of the most emotionally intense moments of their lives.

Aaron Bundy knows that. And he’s built Bundy Law around a simple principle: the client experience is everything. They shouldn’t have to chase updates, dig through emails, or feel confused about what’s next. They should know where they stand—every step of the way.

“If my dentist can text me appointment reminders, why shouldn’t we offer the same level of service to clients going through divorce or custody battles?”

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That mindset led him to Hona. Automating parts of the client experience has made a measurable impact on the way Bundy Law runs.

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Always Improving. Always Client-First.

Bundy’s always improving, especially when it comes to how clients experience the firm.

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Before Hona, communication worked, but it was manual. Repetitive. Time-consuming.

Now, it’s easier for clients and more efficient for staff. Nothing gets missed and (more importantly) nothing feels robotic.

And the experience looks like this: 

• Case phase updates (synced with Litify) keep clients informed without needing to call
  
• Short, customized FAQ videos walk clients through common questions and break down complex processes
  
• Text-based messaging replaces back-and-forth emails and voicemails
  
• Birthday messages send out automatically, for that extra client touch
  
• E-signatures arrive by text, so paperwork gets done faster, with less follow-up
  
  

“An informed client has a way better experience. That’s not just a nice-to-have, it’s essential in family law.”

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Clearer Communication = Lower Call Volume

Bundy didn’t set out to reduce calls. But with clients now getting the information they need up front, the number of inbound calls dropped, without compromising client satisfaction.

“Hona’s really reduced our call volume, but that’s not really why we started using it. For us, it’s always been about improving the client experience.”

This automated communication allows Bundy Law to answer client questions before they even ask.
It also means fewer interruptions for staff. More prepared conversations. And time back to focus on actual casework.

Clients don’t have to guess. They don’t feel in the dark. And when they need to sign something, it’s a tap away.

The Results: Loyalty, Efficiency, and Referrals

Since rolling out Hona, Bundy Law has seen steady, repeatable improvements across the board:

• 93%+ of clients engage regularly with Hona’s updates
  
• Call volume is down, without sacrificing connection
  
• E-signatures get completed faster, because they’re sent by text
  
• Lead capture is up, thanks to Hona’s web chat and messaging tools
  
• Referrals have increased, even in cases that didn’t go the client’s way
  
  

“We’ve had cases that didn’t go our way, but clients stayed loyal because they knew what was happening the whole way through.”

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Final Word

Bundy Law isn’t using Hona just to automate tasks. They’re using it to deliver an experience that clients remember, and recommend.

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“Hona is 10/10. Five stars. And that’s what we’re trying to give our clients.”

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Curious how other firms are doing it? Explore more case studies like The Jeffcoat Firm and see what’s possible with Hona.

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