11 Real Stats From Hona Customers That Are So Good You Might Double Take
Is Hona really that effective for client communication and managing case updates? Don't ask me. Ask the law firms using it every day.
All of these stats come self-reported, straight from attorneys and their teams that use Hona on an everyday basis. Their practice areas include personal injury law, disability law, and family law.
Increasing Case Volume
- 67% overall increase in case load for the firm — without adding attorney headcount — within 10 months of implementing Hona
- 149% increase in active cases without hiring 1-3 additional full-time staff, like was originally projected with that level of growth
- A team of three case managers each increased their active caseload by ~15%
Taking Back Hours and Hours of Time
- Pre-hearing calls went from 60 minutes to 15 minutes, saving staff over 1,500 hours total (equal to 37.5 workweeks)
- Manual intake calls took <10 minutes, previously taking 30 minutes on average
- 100 hours per week saved by reducing inbound calls asking for case updates
- 71% fewer phone requests fielded for case updates after using Hona for 90 days
Happier and More Engaged Clients
- Achieved a near-zero dissatisfaction rate, jokingly referring to rare complaints as coming from “the 0.7%ers.”
- Portal adoption rates jumped from 86% to 93% for hundreds of clients with specific praise for the communication process
- A single client checked the Hona portal 200+ times to learn about their case and the legal process instead of calling the firm
- 57% increase in 5-star Google Reviews 30 days after implementing Hona
With Hona, law firms eliminate manual communication tasks, provide consistent case updates, and educate clients about the legal process. All in a portal that clients access anytime.
Is Hona really that effective for client communication and managing case updates? Don't ask me. Ask the law firms using it every day.
All of these stats come self-reported, straight from attorneys and their teams that use Hona on an everyday basis. Their practice areas include personal injury law, disability law, and family law.
Increasing Case Volume
- 67% overall increase in case load for the firm — without adding attorney headcount — within 10 months of implementing Hona
- 149% increase in active cases without hiring 1-3 additional full-time staff, like was originally projected with that level of growth
- A team of three case managers each increased their active caseload by ~15%
Taking Back Hours and Hours of Time
- Pre-hearing calls went from 60 minutes to 15 minutes, saving staff over 1,500 hours total (equal to 37.5 workweeks)
- Manual intake calls took <10 minutes, previously taking 30 minutes on average
- 100 hours per week saved by reducing inbound calls asking for case updates
- 71% fewer phone requests fielded for case updates after using Hona for 90 days
Happier and More Engaged Clients
- Achieved a near-zero dissatisfaction rate, jokingly referring to rare complaints as coming from “the 0.7%ers.”
- Portal adoption rates jumped from 86% to 93% for hundreds of clients with specific praise for the communication process
- A single client checked the Hona portal 200+ times to learn about their case and the legal process instead of calling the firm
- 57% increase in 5-star Google Reviews 30 days after implementing Hona
With Hona, law firms eliminate manual communication tasks, provide consistent case updates, and educate clients about the legal process. All in a portal that clients access anytime.
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