blog post
Meet Lia: The AI Case Agent Built for Personal Injury Law
Read Time
September 2, 2026
Today Hona launched Lia, and Law.com's Legaltech News has the story: read the article.
The problem every PI firm knows
A single case manager can carry 100 or more active cases. Every one of those clients needs updates, reminders, check-ins, and answers. When that slips, clients disengage from treatment. And treatment gaps are the first thing insurers use to argue an injury wasn't serious.
The research backs up what firms see every day. Published patient-adherence studies consistently find that 30 to 50 percent of patients don't complete their treatment plans, and typical appointment attendance runs around 70 percent.
One-way automated texts don't solve this. Cases need something that responds, follows up, catches what changed, and reacts when a client goes quiet.
Here's what's new
Meet Lia, Hona's AI case agent. Personal injury firms have been running it on live caseloads in beta, and the results are in:
- 86% appointment attendance on appointments Lia tracked to resolution, against a typical healthcare rate of roughly 70%
- 74% of Lia's follow-ups received a client reply within 24 hours
- 1,500+ appointments tracked, with 170+ rescheduled through Lia instead of quietly missed
- 1,100+ staff-actionable escalations surfaced, including 270+ flagged high or critical severity
Watch the launch video on Vimeo
How Lia works
- Lia works from the actual case. Where your integrations are enabled, Lia pulls context from your case management system, conversation history, providers, appointments, and forms. The answers reflect the real case, not a generic script.
- Lia keeps clients engaged through treatment. Appointment reminders, post-treatment follow-ups, and periodic check-ins, all conversational and all tracked.
- Lia escalates what needs a human. Every escalation carries severity and resolution tracking, so your team hears about the right problems while there's still time to act, and nothing falls through.
- Lia learns new skills over time. The beta focused on the medical treatment phase, the most communication-heavy stretch of a PI case. Lia's skill set expands from there.
A real case, caught in time
Rooney Agramonte, a case manager with 20 years of experience at Voto & Cavalli in New Jersey, got a text from Hona that a client's MRIs were done. He pulled the report and found a shoulder tear. The client hadn't been referred to an orthopedic specialist yet, so the firm got him into a consult months sooner instead of letting a five to six month gap form.
"We fill in that gap, and it was because of the AI," Rooney says.
Your team stays in control
Lia works alongside your staff, never around them. Your team can review Lia's work, assign it tasks, pause it, or take over any conversation at any time. Attorneys and staff keep responsibility for legal judgment and client decisions, always.
Getting Lia on your caseload
If you're a Hona customer, talk to your account manager about putting Lia on your cases through treatment.
If you're new to Hona, the right setup depends on how many cases you want Lia working. Book a demo and we'll show you Lia on cases like yours.
Today Hona launched Lia, and Law.com's Legaltech News has the story: read the article.
The problem every PI firm knows
A single case manager can carry 100 or more active cases. Every one of those clients needs updates, reminders, check-ins, and answers. When that slips, clients disengage from treatment. And treatment gaps are the first thing insurers use to argue an injury wasn't serious.
The research backs up what firms see every day. Published patient-adherence studies consistently find that 30 to 50 percent of patients don't complete their treatment plans, and typical appointment attendance runs around 70 percent.
One-way automated texts don't solve this. Cases need something that responds, follows up, catches what changed, and reacts when a client goes quiet.
Here's what's new
Meet Lia, Hona's AI case agent. Personal injury firms have been running it on live caseloads in beta, and the results are in:
- 86% appointment attendance on appointments Lia tracked to resolution, against a typical healthcare rate of roughly 70%
- 74% of Lia's follow-ups received a client reply within 24 hours
- 1,500+ appointments tracked, with 170+ rescheduled through Lia instead of quietly missed
- 1,100+ staff-actionable escalations surfaced, including 270+ flagged high or critical severity
Watch the launch video on Vimeo
How Lia works
- Lia works from the actual case. Where your integrations are enabled, Lia pulls context from your case management system, conversation history, providers, appointments, and forms. The answers reflect the real case, not a generic script.
- Lia keeps clients engaged through treatment. Appointment reminders, post-treatment follow-ups, and periodic check-ins, all conversational and all tracked.
- Lia escalates what needs a human. Every escalation carries severity and resolution tracking, so your team hears about the right problems while there's still time to act, and nothing falls through.
- Lia learns new skills over time. The beta focused on the medical treatment phase, the most communication-heavy stretch of a PI case. Lia's skill set expands from there.
A real case, caught in time
Rooney Agramonte, a case manager with 20 years of experience at Voto & Cavalli in New Jersey, got a text from Hona that a client's MRIs were done. He pulled the report and found a shoulder tear. The client hadn't been referred to an orthopedic specialist yet, so the firm got him into a consult months sooner instead of letting a five to six month gap form.
"We fill in that gap, and it was because of the AI," Rooney says.
Your team stays in control
Lia works alongside your staff, never around them. Your team can review Lia's work, assign it tasks, pause it, or take over any conversation at any time. Attorneys and staff keep responsibility for legal judgment and client decisions, always.
Getting Lia on your caseload
If you're a Hona customer, talk to your account manager about putting Lia on your cases through treatment.
If you're new to Hona, the right setup depends on how many cases you want Lia working. Book a demo and we'll show you Lia on cases like yours.
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